Executive's Challenge:
Dealing Effectively With An Extremely "Difficult" But Highly Competent Direct Report
This highly successful executive had a very good team, but one of his reports, a very successful sales executive, was highly competitive with his boss, publicly challenging and arguing with him and making no secret of his opinion that he should be in charge. However, due to the sales executive's performance, Rik's client preferred not to let this individual go if at all possible. With Rik's support, the boss was able to sit down in a series of conversations with his report and communicate in a way that artfully combined directness and resolve about what had to stop, with interest in and support for the individual. Over a short period of time, the sales executive radically altered his behavior, publicly and on his own apologized to the other executive team members, and eventually became one of his boss's most trusted and valued executives. That highly enhanced skill in leadership, communication and management served the client and the company extremely well in future years.
Executive's Challenge:
To Become As Effective A Manager As He Is A Visionary And Salesman
This very senior executive, promoted due to his great skill in articulating his and the company's vision, and his outstanding track record in building business, found that in his new position he was expected to have people around him succeed, as well as to build and implement a strategy for his organization. During the coaching engagement, he had the opportunity to learn, practice and refine skills that he had never needed before in his career. He learned distinctions in leadership, communication and management that he found extremely useful in adding to his already high level of skill in speaking and selling. Like the already amazing Tiger Woods using his coach to learn an entirely new golf swing, the executive added to his already outstanding skill set. Some of his reports commented to him, unsolicited, that they noticed and were pleased and surprised that he had become a superb manager.
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CEO's Challenge:
Obtaining The Spirited Commitment And Alignment Of His Executive Team For The Company's New Direction And Growth Plans
Presiding over a very successful professional services company for a number of years, this CEO was satisfied with the performance and "mindset" of his executive team. But when he saw an opportunity for his firm to expand dramatically by altering their core service offering and repositioning their consulting in the marketplace—and when he saw what that would take—he knew he needed his team to take on his passion and determination. Their relatively unconcerned though competent approach would not be sufficient. The CEO saw that he, too, had to elevate his skill, namely in learning how to elicit a new level of commitment and engagement from his executives. Through the coaching, he was able to do this. It required learning and trying out new communication approaches, and altering his perspective about his role as CEO, adding an ability to lead to his existing skill in managing. He succeeded in significantly elevating the level at which his team members became personally committed to delivering on the company's new "identity" and its highly ambitious growth targets.
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